Frequently Asked Questions
Find answers to common questions about your URBAN REVIVO experience.
How do I determine my size?
Please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements for EU, US, and UK sizing to ensure the perfect fit.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You may cancel within 30 minutes of placement; otherwise, you may return the items once received.
Are your materials sustainably sourced?
URBAN REVIVO is committed to ethical fashion. We are increasingly incorporating recycled fibers and organic cotton into our seasonal collections.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination.
How do I track my package?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery.
What should I do if I receive a defective item?
We apologize for the inconvenience. Please contact our support team within 48 hours of delivery with photos of the defect for a priority replacement.